Support Center

Ans: Yes, 1099online.com is an IRS approved e-File provider.

Ans: Yes, our system allows SSO (Single Sign On) feature where you can manage multiple business/payer information under one user registration/login.

Ans: Click on “Forgot Password” to recover your forgotten Password. Our system will send an email to you. Click the Reset Your password button in the email to create your new password. Make sure to check your spam folder.

Ans: IRS Rev. Proc. 2013-30 part A section 7 explains retention requirements and due dates, Click here to get more info

Ans: For increased security our payment gateway provides smart technology where 1099online.com does not store your credit card information, nor do we make it accessible on the site for future orders.

Ans: We accept debit cards .and the credit card is charged ONLY when you click Pay to submit to the IRS

Ans: Please click on this  link to know more  about our pricing.

Ans: Our site is secured by GoDaddy digital certificate. We use Secure Sockets Layer protocol (SSL) and 128-bit encryption, which ensures that your sensitive information, such as credit card number, User ID, and password, is encrypted to ensure it cannot be read or intercepted when passed over the Internet. When you enter a secure web site, your browser displays a closed padlock or an unbroken key on the status bar. Most browsers can also be set to alert you when you enter and leave a secured site. Older browsers may not support SSL protocol. We strongly recommend to you upgrade your web browser to the most current to highest possible security.

Ans: Our system allows you to enter payer and payee data throughout the year.

Ans: Any state that’s part of federal/state combined filing gets filed electronically. We DO NOT e-file local, city, or states that are not a part of the Federal/State combined filing program. You are responsible for State, City and Local requirements and we strongly recommend checking with the appropriate agency for their requirements.

Ans: Once the filing fee is paid and the forms are submitted, you can print a copy from Manage My Forms, located on the dashboard. You will be able to print pdf copies from here.

Ans: The IRS normally takes 1-2 business days to process electronically filed 1099 forms during non-peak times. It can take 3-7 business days or longer during peak season.

Ans: Correction procedure depends on what exact information needs to be corrected. Please contact our support (wecare@1099online.com) so we can guide you with the appropriate steps

Ans: No, you may re-submit the rejected return at no additional cost.